The cleaning services sector is characterized on the one hand by labor-intensive service provision, which is carried out by employees – often from different cultural backgrounds and with different educational and language skills. This often results in communication difficulties, which have a negative impact on the quality of service provision.
The fluctuation of workers, the complexity of cleaning services, and changing work environments make cleaning even more difficult.Particularly in hospitals, high-quality and proper cleaning must be ensured, as deficiencies here can lead to life-threatening risks for patients.
On the other hand, cleaning companies are trying to face up to cut-throat competition through cost leadership and to survive by reducing personnel costs. Means for it are surface achievement compression (the cleaned surface per time unit is increased), so-called object wages (remuneration agreement for cleaned object, which can be hardly cleaned in assumed target time) and sight cleaning (only visible contamination is cleaned).
As a result, cleaning services are increasingly provided under time pressure, which leads to a heavy workload for the cleaning staff.The consequences of this are a shortage of skilled workers, fluctuations in quality, and a lack of verifiability of the quality of cleaning, which in turn leads to a high level of organizational and administrative effort that requires additional capacity and results in additional costs – to the detriment of the cleaners and the end customers.
Current business models and IT solutions neglect the different skills and abilities of the cleaners in terms of their physical and mental characteristics, which are elementary for a high quality, verifiable and humane cleaning service.AR-Check solves this global and costly problem through disruptive process redesign and automation.